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Got Questions?
We've got the answers...
What is your brand doing to be sustainable?
Materials:
Salty May now only creates pieces using solid, recycled metals.
This ensures there is less wastage, and your jewels can have the lifetime of wear that they deserve. Our goal is for your jewellery to be passed down for years to come.
All materials, tools and gemstones are locally sourced when possible.
Packaging:
Each order is posted and encased in plastic free or recyclable packaging.
This could include paper or reused materials that would otherwise go into landfill.
Australian Brand:
All orders and packed in processed locally in Queenslands beautiful Sunshine Coast, Australia.
Is your jewellery water proof?
Yes! All of our new jewellery is crafted from solid, recycled metals, meaning they are safe for wear at all times. This includes in the ocean and while showering.
Some older stock (in our Clearance section) is made using 14kt gold fill materials- which is still a high quality alloy that is waterproof and long-lasting.
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I have an idea in mind for a custom piece, how do I get started?
What is the best way to care for my jewellery?
Ultimate longevity, we recommend removing rings before __ activities such as the gym or gardening. Even though they are strong enough to withstand these activities, it is best to show them the love they deserve and keep them safe from damage.
What is your return and refund policy?
In the unlikely event that your jewellery is faulty, not as described or you are unhappy with your order, please contact us regarding the concern within 30 days of purchase.
A store credit or return parcel may be provided under a case-by-case circumstance.
Please note: We are unable to offer returns or refunds for lost items or breakages after the piece has been worn, for factors that are out of our control. This also applies to all orders after the 30 day return period.
As custom pieces are usually one-offs and made to order, there are strictly no returns, refunds or store credits able to be provided.
We take pride in the quality and care that goes into each order, and thank you for your understanding of our store policies.
If you have any further concerns please don't hesitate to contact us.
Domestic shipping information
All orders are sent with registered tracking through Australia Post.
Parcels can be sent via:
- Regular Parcel post: 2-6 business days after dispatch
- Express Parcel post: 1-3 Business days after dispatch
Shipping rates are chosen and automatically apply at the checkout.
You will be sent a link with relevant tracking information and updates after your order has been dispatched.
Once your order has been dispatched, Salty May is not responsible and cannot be held liable for any lost or stolen items.
Do you offer International Shipping?
At this stage, we currently only offer Domestic shipping within Australia.
If you are located Internationally and would like to place an order, please contact us so we can organise International Delivery for you.